As a busy restaurant owner, food truck operator, or retail store manager, you’re constantly seeking ways to reduce waiting lines and elevate the customer experience. A self-service ordering kiosk could be the perfect solution to achieve exactly that.
A self-service kiosk, also known as a self-service point of sale (POS) system or order kiosk, is an interactive digital device that empowers customers to independently browse products, place orders, and complete payments.
It comprises two key components:
Hardware: This is the physical screen device, designed for various placements like walls, countertops, or floor stands.
Software: This is the specialized kiosk application that allows you to customize the entire ordering workflow to fit your unique business needs.
Once payment is confirmed, our self-service POS system seamlessly processes the order. At My Shop Technologies, our kiosks integrate directly with your backend systems, such as a cloud printer or kitchen tablet (which we provide for free!). This entire journey – from selection to payment and order dispatch – is engineered for speed, convenience, and minimal staff intervention, significantly boosting efficiency for both your customers and your operations.
Curious about how easy it is to order using a self-service kiosk? Watch a quick demonstration of the main steps: [YouTube Link]
Investing in a self-service kiosk offers multiple advantages for your business:
A self-service kiosk can dramatically reduce physical lines, freeing up valuable space in your restaurant or compact food truck kitchen. Our My Shop Kiosk is highly customizable, allowing for flexible installation on walls, counters, or floor stands. Strategically placed “Order Here” signage can further guide customer flow, improving your overall layout.
With customers independently completing orders, your staff can focus on higher-value tasks. This includes crucial activities like marketing (e.g., sending push notifications with offers or coupons to drive repeat orders), food preparation, and efficiently bagging online orders for faster service.
This benefit is particularly impactful if your business faces staffing shortages or rising labor costs due to increasing minimum wage requirements.
Adding a kiosk to your restaurant or storefront directly contributes to higher sales and profit margins:
Self-service kiosks accurately track customer activities, providing vital data like phone numbers for re-engagement campaigns and deep insights into customer behavior and preferences. This data is invaluable for offering highly targeted marketing and personalized experiences. For instance, you can run promotions on your most popular menu items or offer discounts on repeat orders.
The cost of self-serve kiosks for restaurants and retail varies based on features, hardware quality, and software complexity. While basic models might start around $1,000–$2,500, and advanced systems can range from $3,000 to $7,000+, My Shop Technologies offers our kiosk hardware for only $1,440.
What’s more, you can recover almost all your initial hardware investment through our unique Cash Back promotion of $55 monthly for 24 months ($1,320 total savings!).
Additional expenses like installation, maintenance, and software licensing fees are also simplified. At My Shop, all these are covered by our affordable $89 monthly fee. Many businesses quickly see a strong return on investment (ROI) from labor savings and increased sales, making self-serve kiosks a truly cost-effective upgrade. We also offer flexible options like leasing, a revenue share model with a low 2.9% transaction fee (paid by the customer or business), and subscription-based software to further reduce upfront costs and make adoption easier.
Interested in learning more about how a self-service kiosk can benefit your restaurant, food truck, or retail store?
Contact My Shop Technologies today! We’re here to help you reduce lines, boost sales, and enhance your customer experience.
Our opening hours:
Monday – Friday 9:00AM – 4:00PM
