MaYa Delivery Support and Account Deletion

In short: your support is the business you deliver for. The business created your account, it sets your username, password, phone and license, and only the business can change them. MyShop provides the software only.

Who to contact

Any question about shifts, deliveries, pay, cash or customers: your manager at the business you deliver for.
Forgot your username or password, or changed your phone number: the business updates them in its admin.
No license at a location, or your account is blocked: only the business can change that.

Can't sign in

Project name: you get it from the business. It is the business's name in the system, with no spaces.
Username, password and phone: all three must match the account the business created. If one of them doesn't match, no code is sent.
SMS code: sent to the phone number the business registered for you, and valid for 3 minutes. Didn't get it? Check that the number you typed is the one the business registered, and ask for a new code.
Business terms: the first time you sign in to each location, and every time the business updates its terms, you accept them to continue.

Location and notifications

You can't open a shift without location permission. Location is collected only while your shift is open, and stops when you close it.
New deliveries arrive as notifications. If they don't, allow notifications for MaYa Delivery in your phone settings.

Delete your account

In the app: Settings › Delete account › confirm. You can't delete the account while you hold a delivery that was already picked up.

On the web: enter the business's project name. The business's deletion page opens, where you verify your phone number with an SMS code and confirm.

What deletion does, the same in the app and on the web:

Your account is marked deleted, and your username and password are cleared. They can't be used to sign in again.
Your phone number is kept only in masked form, and every sign-in and device is revoked.
The deliveries you made stay with the business, as part of its orders. No record is erased.

Privacy

The business is responsible for your data as its courier. MyShop holds it for the business, as its software provider. See our Privacy Policy.

Links

MaYa Delivery · Courier Terms of Use · Privacy Policy